Do you use AI in your cards?
No. At The Blue Brook, we are proud to only sell art made by humans, for humans. It is a condition of our artists‘ membership of The Blue Brook, that they own all rights to the images they upload and do not use AI in their creation.
I don’t want to receive your e-cards. How do I opt-out?
Every e-card delivery (email), includes two important links for the recipient.
1, The first will allow you to opt-out of ever receiving a card from The Blue Brook again.
2. The second will specifically opt-out from receiving cards from an individual sender. This will allow you to continue to enjoy cards from The Blue Brook, when sent by other users.
How can I schedule a card to be sent in the future?
Once you have finished designing your card, simply press Send as you would for any other card. When prompted, select Schedule instead of Send Now. This allows you to pick any date and time, up to one year in the future, when the card will be sent.
Payment is made at the point of scheduling the card, after which, we unfortunately cannot amend or refund your order. If you want to cancel the delivery of a scheduled card, you can do this from your purchase history.
Why can’t the recipient view the card I have sent them?
You can check the delivery status of any card via your purchase history, by logging in to the store. If you find that your card is marked as “Failed”, please reach out to us and we will investigate.
If your card status is “Sent”, this means that the card has been successfully sent the recipients email server, but has not yet been opened (i.e. it is in their inbox).
If your card status is ”Delivered”, it has been successfully opened by the recipient.
There can be a number of reasons why the card cannot be viewed. We try to ensure that The Blue Brook is compatible with all modern browsers and devices, but occasionally you may experience issues that are beyond our control.
Our cards are designed to look great on any device, but the delivery experience is best on desktop browsers.
If you have a specific concern, please reach out to our support team.
Does the timezone matter when planning to send a card?
When you pick the Schedule option, when sending a card, you can pick the date, the time, and the recipient’s Timezone. This allows you to accurately schedule when the card will be sent, wherever your recipient is located in the world.
I want to send to multiple recipients. What can I do?
At the moment we support sending to just one recipient per card. However, multiple-address delivery will be coming soon as a feature of the platform.
If you have a requirement to send to multiple recipients, please reach out and we will try to assist.
I need to cancel or re-send a card. What can I do?
If you have scheduled a card delivery, simply cancel it from your purchase history, which is available by logging in to the store.
If you notice that a card delivery has failed (indicated by a red “Failed” status in your purchase history), please reach out to support and we will assist.
Otherwise, for successfully delivered cards, please contact the recipient and have them check their inbox, archive, email history and spam folders for the message. Unfortunately, we cannot re-send cards that have been deleted or misplaced by the recipient.
What is the maximum length for an e-card message?
Our unique card design studio allows you to add multiple messages and layers on the front cover, and both inside pages. You are free to choose the font, colour, size and orientation of the text, on each layer, to make your card uniquely personal. Whilst we put a character limit on each layer, you can add as much or as little as you like.
In rare circumstances, the complexity of the text or using an excessive number of layers may caused slight delays in ‘painting‘ the card on the screen, which may affect the experience for the recipient.
Can I create my own caption or greeting on a card I send?
Absolutely! We specifically designed The Blue Brook to support personalisation of every card by the user. You can pick fonts, sizes, colours, outlines and even rotate your text to make every card your own creation.
How can I change the font size on an e-card?
Whilst using the design studio, just click the layer you want to update, pick your font (including any available Google Font) and choose the size. You can also drag the text box corner ‘handles’ to resize the text on screen.
Can I get step by step instructions on how to use the site?
We hope that most of the store browsing is intuitive and easy to use. Once you select a card, you will need to register an account or sign-in, to access the Design Studio. The first time you use the studio, please review the brief walkthrough guide that is presented. If you ever want to review the guide again, look for the help icon at the top of the left hand toolbar.
Also, keep an eye on our socials for future tips and how-to videos!
What is your policy on accessibility?
Due the nature of personalising our greeting cards, the Design Studio is best suited for desktop browsers. It is not optimised or recommended for mobile phone devices, due to the limited screen size.
However, the overall design and implementation of The Blue Brook’s store is intended to support every user and incorporate’s features to support accessibility. We review various measures of accessibility, such as WACG, to ensure that contrast, readability, support for accessibility tools, and general compliance with modern accessibility standards is maintained.
If you have a specific concern about accessibility, please let us know. We are always keen to address issues which may prevent use of an aspect of our platform.
What can I do if a card was not received?
You payment history (accessed by logging in to the store) includes a full status of each card, including payment date, email sent date and a delivery date. Once marked as Sent, the card has been successfully delivered by our servers to the recipient‘s email service. Once marked as Delivered, the card has been opened by the recipient.
If you notice that a card delivery has failed (indicated by a red “Failed” status in your purchase history), please reach out to support and we will assist.
Otherwise, for successfully delivered cards, please contact the recipient and have them check their inbox, archive, email history and spam folders for the message. Unfortunately, we cannot re-send cards that have been deleted or misplaced by the recipient.
Can I make a suggestion for, or request a card?
You are welcome to send us ideas and requests, but please consider that - due to the effort involved for our artists and how far in advance we are scheduled with works - we may not respond to all requests.
I want to be an artist on your site. How can I get in touch?
We love to work with artists across the globe. However, the first thing we would love to see is a portfolio of your work and a brief summary of why you would like to appear on The Blue Brook.
Drop us an email at inbox@thebluebrook.com. We will be in touch, once we have had an opportunity to review your submission. We apologise in advance, if we are unable to promptly reply to requests.
